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SUPERVISI KEPALA SEKOLAH DALAM MENINGKATKAN PROFESIONAL GURU SMKN 1 MERDEKA

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Suvervisi Kepala sekolah terhadap guru SMKN 1 Merdeka dilaksanakan pada tanggal 28-29 Maret 2022, dimana kepala sekolah mendatangi langsung ke kelas-kelas yang dimasuki oleh guru mata pelajaran.

Melalui kegiatan supervisi kepala sekolah dapat memberikan bimbingan, motivasi dan bantuan teknis kepada guru yang mengalami kesulitan dalam kegiatan pembelajaran sehingga dapat meningkatkan profesional guru. Tujuan penelitian ini untuk mengetahui pelaksanaan supervisi yang meliputi program, pelaksanaan, evaluasi, faktor pendukung dan penghambat yang dihadapi kepala SMKN 1 Merdeka. Penelitian ini menggunakan metode deskriptif dan pendekatan kualitatif, teknik pengumpulan data melalui observasi, wawancara, dan dokumentasi, subjek penelitian kepala sekolah, wakil kepala sekolah, guru dan pengawas. Data dianalisis dengan cara mereduksi, display, mengambil kesimpulan dan verifikasi data.

Pendekatan dan perilaku serta teknik yang diterapkan dalam memberi supervisi kepada guru-guru berdasarkan keadaan dan kemampuan guru. Menurut Sahertian (2008:46) ada beberapa pendekatan supervisi, yaitu: “1) pendekatan langsung, 2) pendekatan tidak langsung,
dan 3) pendekatan kolaboratif.”
Tugas pengawas satuan pendidikan ketika melaksanakan tugas pengawasannya haruslah memahami metode dan teknik supervisi pendidikan agar kegiatan supervisi dapat dilakukan dengan baik dan hasil pembinaanya mencapai tujuan pembinaan. Hal ini sesuai dengan pendapat Tim Dosen Administrasi UPI (2010:317) yang menyatakan bahwa beberapa teknik supervisi yang dapat digunakan supervisor pendidikan antara lain:
a. Kunjungan kelas secara berencana untuk dapat memperoleh gambaran tentang kegiatan belajar mengajar di kelas.
b. Pertemuan pribadi antara supervisor dengan guru untuk membicarakan masalah-masalah khusus yang dihadapi guru.
c. Rapat antara supervisor dengan para guru di sekolah, biasanya untuk membicarakan masalah-masalah umum yang menyangkut perbaikan dan peningkatan mutu pendidikan
d. Kunjungan antar kelas atau antar sekolah merupakan suatu kegiatan yang terutama untuk saling menukarkan pengalaman sesama guru atau kepala sekolah tentang usaha-usaha perbaikan dalam proses belajar mengajar.
e. Pertemuan-pertemuan di kelompok kerja penilik, kerja kepala sekolah, serta pertemuan kelompok kerja guru, pusat kegiatan guru dan sebagainya. Pertemuan-pertemuan tersebut dapat dilakukan oleh masing-masing kelompok kerja, atau gabungan yang terutama dimaksudkan untuk menemukan masalah, mencari alternatif penyelesaian, serta menerapkan alternatif masalah yang tepat.

Penyusunan program supervisi dilakukan pada setiap awal tahun ajaran melalui kegiatan rapat dengan melibatkan ketua yayasan, wakil kepala sekolah, guru dan seluruh personel sekolah yang terdiri dari program tahunan dan program semester. Program yang disusun adalah rapat manajemen sekolah untuk membentuk struktur organisasi supervisi akademik, membentuk tim dan meng SK tugaskan supervisor pelaksana supervisi akademik, supervisi administratsi pembelajaran, kegiatan pembelajaran, bimbingan konseling, evaluasi pelaksanaan supervisi dan melakukan tindak lanjut hasil supervisi.

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  430. Top 10 Customer Support Outsourcing Companies in 2023 |
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    Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
    Whether for voice or non-voice applications, there are
    plenty of excellent customer support outsourcing companies
    that fit every requirement.
    But then again, why even think about outsourcing?
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    Plus, wouldn’t it be a disservice to customers if a
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    By now, the best customer service companies should know the value of customer support and why it’s an essential
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    Admittedly, not all company startups have leaders who are experts in every facet of their operations.
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    they can’t do everything themselves. Non-core competencies such as customer service can benefit from outsourcing.

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    More Opportunities to Grow the Business
    By assigning customer support to expert outsourcing service providers, leaders can instead turn to
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    Given the opportunity to communicate and interact with
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    most prominent ones in 2022. We’ll also provide a brief description and
    highlight the main strong points of each outsourcing company.

    1. Helpware

    Helpware started in 2015 with the initial goal of providing support
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    Providing back office, technical, and customer support,
    Helpware specializes in assisting companies in various support areas.

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    Helpware’s people-focused culture seems very attractive to businesses sharing the same philosophy.

    Pros:
    Shows outstanding flexibility when providing for clients’ specific needs.
    This means its support can scale along with your company’s growth.

    Offers turn-key solutions, so you don’t have to look for either option separately.

    Helpware’s focused on developing its people and their skills and it
    pays off handsomely, especially in customer support outsourcing contracts.
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    2. Sykes

    U.S.-based Sykes is one of the pioneers of the BPO industry.
    Established in 1995, the company trailblazed its way to the top and was one of the first BPOs to open multiple locations.
    In 2021, the Sitel Group acquired Sykes to widen its reach
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    Sykes is one of the top 10 service companies and leading
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    in the top 2000 companies worldwide. At the core of Sykes’ business are its staple services:
    outsourcing, customer experience, service to sales, digital transformation, and brand extension.
    Pros:
    Sykes maintains a pool of service agents from its clients’ home countries.

    The company is well-versed in matters concerning data privacy.
    Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and Payment Card Industry (PCI) data
    security certification.

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    Founded in 2013 in the UK, Ascensos is one of those outsourced
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    In addition, its contact center operation locations include the UK, Romania, Turkey,
    and South Africa.
    Pros:
    Ascensos is more nearshore than an offshore support center, so
    location and time zone differences aren’t as pronounced as operations in Asia
    and South America.
    Companies that outsource customer service to Ascensos value the fact that it supports diversity and inclusivity among staff while focusing
    on promoting happiness as a key asset among its workforce.

    Although there aren’t any published pricing rates,
    instead, Ascensos will individually respond to requests for quotes,
    the prices of this outsourcing customer service company are more
    than affordable.
    4. Teleperformance

    With more than 40 years of experience in the BPO industry, Teleperformance
    is an established leader in solution design, business optimization strategies, and
    front-office customer support. It also offers back-office services such as finance and accounting, collections,
    and technical support.
    Pros:
    Teleperformance is a truly global service provider.

    It operates in 80 countries and employs more than 330,000 agents speaking over 265 languages and deservedly belongs to a league of good customer service companies.
    You won’t find it difficult to get support in the language and location you require.

    Clients also appreciate the company’s expertise in providing omnichannel solutions.

    5. VXI

    VXI Global Solutions is one of those outsourcing agencies that offer customer care and
    customer experience (CX) solutions to some of today’s major global brands.
    In addition, the company offers contact center and
    BPO services, omnichannel and multilingual support, software
    development, CX innovation, quality assurance
    (QA), and infrastructure outsourcing. VXI employs more
    than 35,000 workers in 43 countries throughout North America, Asia,
    Europe, and the Caribbean.
    The company also prides itself on its ability to help clients resolve
    major CX and employee experience (EX) pain points and
    take their customer service systems to the
    next level. Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients.
    Also, VXI provides additional analytics and insights generation services so clients
    can learn as they go.
    Pros:
    High CX expertise leads to enhanced customer and employee experience.

    VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.

    6. InfluX

    In its quest to build the world’s first remote-only
    CX team, InfluX managed to recruit employees from more than 120 cities worldwide.
    This strategy also lets them provide 24-hour customer support outsourcing solutions within the client’s time zone.
    In addition, InfluX creates specialized customer experiences that reflect the client’s vision, voice, and
    values.
    Pros:
    Less dependence on automation and more on human interaction make for a better customer
    experience.
    Having employees in every time zone solves the common offshore problem of mismatched time schedules between clients and outsourcing companies.

    Pay-as-go pricing may be attractive to some clients who prefer flexible packages.

    7. Skycom

    Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support
    services. The company employs native English contact center agents with experience in multiple industries.
    Skycom also offers a full range of services, including business process outsourcing, telemarketing and sales, customer support, and healthcare.
    With more than 15 years of experience, Skycom also employs over 2,000 workers assigned to 35 clients in five countries.

    Pros:
    Nearshore operations mean fewer problems dealing with time zone and distance differences.

    Skycom covers a wide range of industries, including healthcare, travel, utilities, IT,
    finance, retail, and telecommunications.
    8. Integra

    Integra’s differentiator is its focus on training its workforce in customer psychology.
    This means company-provided support agents are more sensitive
    in detecting changes in the customer’s voice or
    tone. As a result, they can respond to these changes to defuse any tension and lead the customer into a more positive mindset.
    Starting with four employees in 2004, Integra currently employs more than 1,
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    It handles customer service duties over the phone, email, live chat,
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    Pros:
    Integra offers some of the most cost-effective solutions in the industry.

    Sales psychology is also an incredible asset to have
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    9. Telus

    Telus International is one of the world’s leading digital CX innovators.
    In particular, it designs and produces next-generation digital solutions
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    Pros:
    Telus International is a premium multilingual contact center.
    It is one of those IT support outsourcing companies that offer top-tier customer support services in various countries and more than 50 languages.

    Telus is famous among IT services outsourcing companies for
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    countries.
    10. Arise

    Arise is a 25-year-old United States-based company
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    It employs more than 60,000 remote agents in the U.S.,
    Canada, and the United Kingdom. Unlike a traditional BPO, Arise utilizes
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    In addition, the Arise Platform helps companies lower expenses.
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    costs, which is why clients want to outsource customer service small business really needs.

    Pros:
    Arise deploys a tiered security approach in its communications with clients.
    This ensures they preserve the confidentiality
    of documents or files sent over. It also means Arise conforms to widely accepted data privacy regulations such as HIPAA, CCPA, and others.

    Arise also focuses its employment on local talent, hiring residents of the U.S., UK, and Canada.
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    Choose the Best Outsourcing Companies That Fit Your Needs
    Deciding which outsourcing providers to contact for your customer
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    For instance, some customer service outsource companies on our list might command a pricing structure higher than what your budget holds.

    In addition, consider your company’s specific requirements and
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    No one-size-fits-all solution exists when it comes to customer support
    outsourcing. However, if you want a highly flexible and secure customer service
    solution that utilizes modern technology throughout the various stages, try the
    best companies for customer service. These largest outsourcing companies not only supply the
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    to one of the top call center written by alexei piskunov wednesday
    apr 05 table of contents if you re looking to improve customer experience or optimize your
    operations it s worth considering options beyond
    your own company today outsourcing customer support to one of the top call center outsourcing companies is definitely a smart business decision if you want to avoid all trials and tribulations of running an in-house
    call center this solution can be a budget-friendly way
    to handle customer concerns while significantly improving
    the level of customer satisfaction let s have a look at those
    bpo companies that take the top positions in the industry discuss what makes them stand
    out and go through the main tips for choosing the right call center why outsourcing a
    call center creating a positive customer experience is the main priority for most companies with so many competitors offering similar products and
    services in today s marketplace it can be challenging for any particular organization to stand out and attract new customers additionally
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    can give a business an edge over competitors by boosting customer
    retention and generating positive reviews ultimately driving profits conversely a poor
    customer experience can lead to customer loss and negative reviews which can harm a business choosing the best call centers for your business guarantees increased customer satisfaction streamlined operations and enhanced growth making it a crucial factor
    in achieving success in today s competitive market us call center outsourcing companies top list 1
    helpware helpware is a leading customer support provider with
    headquarters based in the usa with call centers spread
    across four continents the core areas of expertise include a
    wide range of bpo services such as omnichannel customer support technical support it support content moderation data annotation data entry helpdesk back-office support etc since helpware positions itself as a reliable outsourcing partner
    for both startups and big enterprises there
    are companies of different sizes among the
    clientele ranging from small firms to renowned brands at helpware people come first and it
    pays off the needs of employees are the main priority and
    it shows in their work as they provide exceptional service pros applying a customized
    approach to recruiting and training dedicated agents offering
    exceptional expertise in all kinds of customer support
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    across diverse industries including property management
    e-commerce tourism healthcare hospitality and fintech xact has partnered with
    nice incontact since 2005 leveraging their cloud-based contact center
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    pros providing a personalized 24 7 telephone answering service
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    transfer switches ats which seamlessly switch to an alternate power source during power outages 3 wing assistant
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    scale this innovative outsourced call center provides a fully-managed virtual assistant experience
    that helps entrepreneurs and small and medium-sized businesses scale by delegating laborious and time-consuming
    tasks to dedicated customer service professionals for a fixed monthly cost they offer outbound
    call center outsource solutions that are affordable and enable businesses to
    level up and enhance their customer service and technical support and boost their sales pros a dedicated client success manager to assist you in achieving your
    unique business goals and overcoming challenges a diverse range of managed outsourcing
    services including back-office support and staffing solutions with great potential in addition to call centers 4 triniter triniter
    is a renowned figure in the bpo industry with a global presence spanning the united states the
    philippines and india this american call
    center has established itself as the preferred outsourcing
    provider for inbound and outbound call center solutions sought after by
    major corporations pros a decade-long track record
    of providing customer support across more than 30 domains 24 7 customer support with an impressive 98 9 positive feedback rate 5 tmp direct for
    over 34 years tmp has been providing bpo services advocating for clients brands and ensuring excellence
    through its team with a global presence tmp direct manages
    connections and relationships across various industries they offer
    custom end-to-end solutions including crm tools
    it infrastructure fulfillment and telecom platforms adapting to the evolving
    cx landscape they handle various communication channels from
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    multiple vendors 6 answerforce this is proud of being on the list of
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    answerforce has experienced call center agents at its disposal that are available round-the-clock to handle inbound and outbound calls and live
    chat support and conduct customer surveys in a professional manner this
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    covering such industries as home service restoration plumbing
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    the specific needs of clients within particular industries which
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    provider stand out is its unique locations in addition to popular bpo destinations like the
    united states india and the philippines the company has
    offices in pretty exotic countries like el salvador jamaica morocco and colombia
    with 22 locations in 10 countries fusion is capable of delivering call
    center services in over 40 languages pros by strategically locating its offices around the globe this company is able to offer 24 7 customer support
    across multiple time zones making it easy for customers to
    get the help they need whenever they need it a diverse workforce and multilingual capabilities enable them to
    provide support in various languages making their services accessible to a wide range of customers
    the outsourced customer service of this provider is reasonably priced
    that varies depending on the expected amount of calls and
    service level you may require 8 supportyourapp supportyourapp is an outsourced
    customer support company with a multinational team that provides inbound and outbound services
    and back-office customer support for innovative software and hardware companies they have received numerous awards
    for providing exceptional customer experiences but their commitment to quality and security is paramount supportyourapp is pci
    dss compliant and adheres to the general data protection regulation gdpr pros ensuring the highest data security standards and preventing any data leaks they take
    great care in protecting sensitive information and clients
    can trust that their data is safe streamlining the
    integration process with the help of their dedicated integration department providing their clients
    with a crm solution that integrates incoming calls chats and emails into
    one system and implementing ai solutions to the chats which many
    small businesses find appealing 9 vcall global vcall global is a provider of innovative service
    solutions to different businesses across various industries they
    offer a range of services including customer service tech support back-office solutions
    interactive voice response ivr services telecom billing
    solutions and software development solutions using advanced technology and infrastructure they offer common services through multiple channels
    vcall global is the preferred choice for businesses seeking a
    perfect blend of flexibility and quality in their services
    pros adhering to turnaround times ensuring that clients receive their
    services in a timely and efficient manner empowering their call centers with
    a robust cisco network which enables vcall global to offer seamless uninterrupted
    service to clients regardless of their location or the complexity of their needs providing
    enhanced security features that protect client data and information ensuring that their privacy is always maintained 10 call masters bpo the company provides inbound and outbound call center services as
    well as remote administrative solutions such as data entry appointment setting reservation services etc their streamlined workflow and marketing
    automation ensure that important phone calls
    are never missed with their expertise and dedication they
    can help businesses resolve customer queries acquire leads and
    enhance administrative business processes too pros
    enabling businesses to easily scale up or down based on demand and their remote employees to work in split shifts due to their cloud-based
    virtual call

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